Homeowner care and facilities maintenance,handover to resolution.
Turn homeowner requests, warranty cases, facility work orders, inspections, service appointments, and vendor dispatch into one post-occupancy workflow — built with pilot builders today.
ENCRYPTED IN TRANSIT & AT REST · SHAPED WITH PILOT BUILDERS
BUILT FOR — WARRANTY MANAGERS, HOMEOWNER CARE MANAGERS, FACILITIES MANAGERS, OPERATIONS LEADERS, DEVELOPER-BUILDERS
Illustrative product data
THE FAILURE MODES
What breaks without it
01
Handover lives in a binder
Orientation notes, PDI forms, and key receipts on paper mean the record that matters most post-occupancy is the easiest to lose.
02
Deficiencies outlive the spreadsheet
Items logged at walkthrough scatter across trades and emails — and the homeowner remembers every one of them.
03
Warranty obligations have no clock
Service requests and warranty windows tracked by memory turn into reputation risk and repeat site visits.
SYSTEM CAPABILITIES
Inside CareOps
Orientation & PDI records
Pre-delivery inspection and orientation captured as structured records against the unit — in pilot today.
- PDI item capture per unit
- Orientation record set
- Builder handoff context
Warranty and deficiency cases
Deficiency lists with status per item are live in pilot, so walkthrough findings stay accountable — structured warranty cases land on the roadmap with pilot input.
- Deficiency log per unit (pilot)
- Status per item, walkthrough-linked
- Warranty case records (roadmap)
Walkthroughs & key handover
Walkthrough records and key-handover capture close the possession loop with a record instead of a memory.
- Walkthrough records
- Key handover capture
- Possession-day record set
Homeowner portal — building in pilot
Homeowner-facing request intake is stubbed today and being completed with pilot builders.
- Request intake (pilot)
- Homeowner visibility (pilot)
- Shaped by design partners
Facilities, dispatch & SLAs — on the roadmap
Facilities work orders, vendor dispatch, preventive maintenance, service appointments, and SLA escalation are roadmap items — pilot input decides their shape.
- Facilities work orders (roadmap)
- Vendor dispatch & preventive maintenance (roadmap)
- Service SLAs & escalation (roadmap)
Homeowner Intake Agent — preview
The Homeowner Intake Agent classifies service requests, asks clarifying questions, links the issue to handover data, and prepares vendor dispatch or warranty review.
- Arrives through the AI Intelligence preview
- Human approval required
- Prepares review — never decides warranty coverage
OPERATING SEQUENCE
Possession day, on the record
STEP 01
PDI
Pre-delivery inspection items captured per unit
STEP 02
Orientation
Homeowner orientation recorded against the handover
STEP 03
Deficiencies
Findings logged with status per item
STEP 04
Keys
Key handover captured — possession closes with a record
STEP 05
Care window
Warranty and service workflows land through the pilot program
Built with design partners, labeled honestly
CareOps is in pilot: the handover record set works today, and the warranty/service layer is being designed with pilot builders. We do not market roadmap features as shipped — pilot teams know exactly what is live, what is next, and get a vote on the order.
INTEGRATION
Hirqo Connect
BRIDGE — LIVE IN PRODUCTCareOps vendor records can reference the same provider identity used by ProBuild suppliers and PropertyOps-Zaavi maintenance vendors through Hirqo Connect — the bridge to Hirqo, a standalone services marketplace — ahead of the warranty-dispatch roadmap. Bridge records are live in product; the marketplace stays a separate product with separate accounts.
COMMERCIALS
Pilot program
CareOps is not for sale yet. Pilot builders get the live handover record set, direct input on the warranty and service roadmap, and pilot terms agreed in conversation — book a demo to join the program.
- Orientation & PDI records
- Deficiency & walkthrough tracking
- Key handover capture
- Roadmap input as a design partner
Join the CareOps pilot.
A demo runs on your workflows, not a canned script. Thirty minutes, your scenarios.